At The Wild Cauldron, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
If you have any questions regarding this policy, please contact us at:
Email: contact@thewildcauldron.au
Website: thewildcauldron.au
Postal Address: PO BOX 601, Benalla VIC 3672
ABN: 98 854 234 722
Our Privacy Principles
We adhere to the 13 Australian Privacy Principles (APPs) and are committed to:
✔ Transparency in how we handle your data.
✔ Protecting your information from misuse, loss, or unauthorised access.
✔ Only collecting information necessary for our operations.
Collection of Personal Information
We collect personal information to provide you with our products, services, and a better user experience.
This may include:
- Name & Contact Details – First name, last name, phone number, email, and postal address.
- Account & Payment Information – Payment details, billing information, and transaction history.
- Website Usage Data – IP address, browser type, device identifiers, operating system, and site interactions.
- Marketing Preferences – Your newsletter sign-ups, survey responses, and product preferences.
We may also collect personal information from third parties (e.g. social media platforms, payment providers) only with your consent or where reasonably expected.
How We Collect Your Information
User Contact Forms
When you fill out a form on our website, we collect the provided details to respond to your query or request.
Mailing List Subscriptions
If you opt into our mailing list, you consent to receiving promotional emails about our products and services. You can unsubscribe at any time via the link in our emails.
User Accounts
When you create an account, we collect and store your personal details to:
Save your preferences for future visits.
Streamline the checkout process.
Payment Information
We accept payments via:
- PayPal (we do not store credit card details, as they are handled by third-party providers).
- Afterpay (governed by their respective privacy policies).
- Bank Transfer (see your banking institution’s privacy policy).
Postal Address Details
When you place an order, we use Australia Post MyBusiness to create a shipping label. This includes your: Name, Shipping Address, Phone Number, Email.
Information We Collect from Third Parties
Social Media Widgets
If you engage with social media buttons (e.g. Pinterest, Facebook, Twitter), your interactions are subject to those platforms’ privacy policies.
Polls & Surveys
We may use SurveyMonkey, GetFeedback, or similar providers for feedback collection. Your responses are handled in line with their privacy policies.
Advertising & Marketing
We may use your data to personalise ads (Google AdWords, social media ads, etc.). You will not receive more ads, just ones that are more relevant to your interests.
If you have concerns about online advertising, please contact us at contact@thewildcauldron.au.
What We Collect from Your Online Activity
Like most websites, we use cookies and tracking technologies to improve site performance and user experience.
Types of Cookies We Use:
✔ Site Performance Cookies – Help us optimise our website functionality.
✔ Analytics Cookies – Provide us with statistics about user activity.
✔ Advertising Cookies – Show you more relevant ads.
Managing Cookies
You can disable cookies in your browser settings, but this may affect how our website functions.
Direct Marketing
We may send promotional emails and offers based on your interests.
Opt-out Anytime – Click the unsubscribe link at the bottom of our emails.
Use & Disclosure of Information
We only use personal information for its intended purpose, such as:
Fulfilling orders and providing customer service.
Improving our website, products, and marketing efforts.
Complying with Australian laws and regulations.
We do not sell or share your information with third parties unless:
You have given consent.
It is required by law (e.g. fraud investigations).
It is necessary to prevent harm (e.g. protecting public safety).
Keeping Your Information Accurate
We strive to keep your information correct and up to date.
If you need to update your details, contact us at contact@thewildcauldron.au.
Data Security
We take strong security measures to protect your personal data against:
✔ Unauthorised access.
✔ Loss, misuse, or data breaches.
Our security measures include:
- SSL Encryption for online transactions.
- Strict access controls for stored data.
- Regular security reviews of our WooCommerce store.
While we make every effort to secure your data, we cannot guarantee 100% security. If you suspect a data breach, please contact us immediately.
Access & Correction Requests
If you need to review or correct your personal information, please email contact@thewildcauldron.au.
We will respond as quickly as possible, but certain legal restrictions may apply.
Complaints & Privacy Concerns
If you believe we have breached Australian privacy laws, please contact us:
Email: contact@thewildcauldron.au
Postal Address: PO BOX 601, Benalla VIC 3672
If you are not satisfied with our response, you can lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
Postal Address: GPO Box 5218, Sydney NSW 2001
Email: enquiries@oaic.gov.au
Phone: 1300 363 992
How to Contact Us
We appreciate you taking the time to read our Privacy Policy. If you have any questions or concerns, feel free to get in touch:
Email: contact@thewildcauldron.au
Website: thewildcauldron.au
Postal Address: PO BOX 601, Benalla VIC 3672