Order Processing Time
At The Wild Cauldron, we strive to prepare and ship all orders within 2-3 business days of purchase.
During peak periods, processing times may take slightly longer. If you have any concerns about your order, please feel free to contact us via email.
🔮 Custom Orders: These require additional time to craft, assemble, and prepare for shipment. Each custom product listing should include an estimated processing timeframe.
Shipping Days & Courier Service
We ship orders on:
Tuesdays & Thursdays – at times we will post on other days, depending on our schedule and workload.
Who do we ship with?
We use Australia Post for all parcels, with shipping rates calculated based on package weight. Once your order is dispatched, estimated delivery time is 5-7 business days (Australia Wide).
Please note: weather conditions, public holidays, or external delays may impact shipping times.
Where do we ship to?
We ship Australia-wide.
International Shipping:
At this time, we are unable to offer international shipping via our online store due to customs restrictions, international tariffs, and the nature of some of our handcrafted products, which may be prohibited for overseas transit. We tried to ship a few orders that had oils in them, and they were sent back to us. Even after we completely declared everything properly with the post office.
However, if you live outside of Australia and are interested in placing an order, we may still be able to assist you.
Please contact us at contact@thewildcauldron.au with an exact list of the items you're interested in. We’ll take your selected products to the post office and seek professional guidance on whether they can be legally and safely shipped to your location.
If approved, we’ll create a custom invoice via PayPal for your order and proceed with manual processing and dispatch.
Shipping Locations & Tracking
We currently ship from Benalla, VIC 3672
All Australian orders come with tracking and up to $100 compensation for loss or damage during shipping. For orders over $100, we provide free extra cover to ensure your parcel is fully protected.
For more details on extra cover and compensation policies, please refer to the Australia Post website.
Shipping Costs
Shipping costs are automatically calculated at checkout based on:
- Total weight of items
- Shipping destination
Free Shipping for all orders over $150 (This amount may change at our discretion).
Heat-Sensitive Products (Soy Candles & Wax-Based Items)
Please note that we cannot offer refunds or replacements for melted products.
Soy wax is a soft wax that begins to melt at 46°C, which can be easily reached during shipping in warm weather. While we use bubble wrap for protection, our shipping boxes are not insulated, meaning we cannot guarantee that wax-based products will arrive unmelted during extreme heat.
If you’re ordering candles or other heat-sensitive products during summer, we recommend:
- Choosing express shipping (if available)
- Ordering in cooler months where possible
If you have any questions regarding your order, shipping, or product handling, feel free to contact us anytime.
Thank you for supporting The Wild Cauldron! ✨